Sam Davyson

Just in case you thought that it was. It is not. I have this on pretty good authority. And if it does close in the near future I am happy for you to quote these words back to me in a complaint email. Erm one second who is this news too? Who thinks that Hotmail is closing? An unfortunately large number of hotmail users I am afraid. They express this thought of theirs by forwarding emails that will “save their accounts” if they are sent to enough people. These forwards are very much a reality and although I am not part of the Hotmail network I often receive them from friends who seem unelightened on the issue.

I wrote back each time and wanted to send a link to a Hotmail help article that would state clearly that Hotmail is:

a) Not closing any time soon.

b) Hotmail would never contact its users by forwards.

Unfortunately I could find neither in their index. And so I wrote to their support team asking for them to either link me to the article or perhaps them to add such an article. And I entered into a long and continuing discussion via email about this issue. I initally wrote on March 4th 2006. Fourth months have passed since then. I have sent them twelve emails, and got responses to most of them. Most of them are canned responses that repeat the previous one with absolutely no regard for any points raised in the email. I decided to write them an article myself which I published online and I continue to host. I also have a full archive of emails between myself on them online for everyone to see. I would urge you to write to Hotmail if you have ever received a forwarded email like the one I describe and you would like them to stop. If you do you may want to quote my case directly and point out your annoyance at their lack of action. The ID is SRX1010202287ID. The email address that I am using is support_x_EN_SY@css.one.microsoft.com which you can email or you could take out a fresh support ticket. Thank you for your support, lets stop this irritation.